As the news surrounding COVID-19 evolves, our main priority remains the same — to walk alongside our clients in optimizing their journey towards hope and healing. We remain the counseling home for the south suburbs of the Denver metro area, and stand with our fellow residents. Our staff is dedicated to helping and supporting you and your family. In order to stay healthy and provide our best care, we’re taking this as an opportunity to let you know our current policies in place.
We are here for you! Teletherapy is our friend during this pandemic! Video and phone sessions will be our primary way for conducting sessions during this time. We are having great success with phone and video sessions. They are secure and our clients are enjoying that they still have access to services during this time. Behavioral health practitioners are essential workers and we are allowed to continue to see clients. Given the current safer at home order, we are limiting in-person sessions to clients in crisis and/or without access to utilize telehealth. All in-person sessions will be approved on a case by case basis based upon necessity.
- Telehealth (video or phone) sessions are available and are the primary and preferred modality for sessions at this time. The safety of both our clients and staff is our highest priority. Our goal is to help lower the curve, limit exposure, and follow all social distancing orders. Clients should be aware that in person sessions are at their own risk and are by their choice.
- Our stance is to continue routine cleaning measures with additional attention and disinfectant to high touch areas. We have hired a professional commercial grade cleaning company to assist as well.
- We will stagger any in person appointments by at least 30 minutes to allow for proper cleaning/protocol.
- There will not be more than 10 people in the office at one time (which would be per usual even under typical circumstances).
- We are screening all clients and staff that will be in the office for travel, illness, high risk factors, exposure, and temperature.
- Our lobby will be closed and clients will need to wait in their cars until the time of their appointment/when their therapist is ready to meet with them.
- Clients and staff are required to wear a mask at all times and maintain social distance of six feet apart when possible.
- When arriving at our center, please wash your hands in the bathrooms or use the hand sanitizer provided.
- Clients will not be charged for cancellations due to illness, as long as they reschedule their appointment.
In closing, there is no right or wrong way to feel about COVID-19. If you have a low level of concern, you are not under-reacting; and, if you are concerned and taking precautions, you are not overreacting. We all will respond differently to this and we want to hold space for you to process it how you need. If at any point between sessions you notice a level of fear or anxiety that is concerning to you or difficult to manage, please reach out to your therapist to access further support.
Sarah Spurlock, MA, LMFT
Owner and Executive Director of Denver Counseling Solutions, LLC